Apple recall adapters amid safety concerns

Apple recalls plugs in UK, Hong Kong and Singapore

Like many manufacturers, Apple ships the majority of its mains-connected products with replaceable plug heads - meaning it's possible to use a single mains adapter design in multiple countries.

So far Apple claims to know about six incidents worldwide and so it is recalling the adapters. They have a slot on the back of the plug where the adapter would go.

Affected plugs are white, with no letters on the inside slot, unlike newer versions which are white with grey on the inside and have a dimple on the side to make them easier to unplug.

Apple says that in very rare conditions, the three-prong wall plug adapters might break and create a risk of the person touching it getting an electric shock.

What if my plug is affected?

Apple recalls adaptors in UK, Singapore and Hong Kong.

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Customers could get an electric shock if they are exposed to metal components. Owners of at-risk plugs can exchange their adaptors at an Apple store or authorised Apple service provider for free.

To take part in this Voluntary Recall and Exchange Program, customers can visit this Apple support page for details on how to exchange their affected adapters for new ones. Stop using your three-prong AC wall plug adapters, stat!

In order to properly identify an affected adapter, pay attention to the specifics.

Apple shipped the wall adapters with Mac and certain iOS devices between 2003 and 2010.

A similar scenario happened in 2016 when the company issued a recall of its two-pronged power adaptors designed for use in Continental Europe, Australia, New Zealand, South Korea, Argentina, and Brazil due to the same risk of electrical shock if touched.

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