155 flights to be delayed till 8.30 pm today

Air India flights affected due to server problem

Air India its services had been restored, almost six hours after flights across the world were delayed on Saturday morning as the airline suffered a failure of its main server.

Stranded passengers gather at Indira Gandhi International Airport in Delhi on Saturday after a software failure prevented check-ins. According to ANI reports, Air India flights are affected as airline's SITA server is down all over India & overseas since 3:30 am. "Affected passengers will be provided hotel accommodation, cancellation waivers and will be re-booked on other Air India flights or other carriers", Lohani told reporters in New Delhi.

Saturday's software malfunction is a repeat of a similar outage in June past year that caused flight delays globally. Our technical teams are on work and soon system may be recovered.

"Between 3:30 to 4:30 am today, passenger services' system of Air India that is run by SITA was taken for maintenance".

The airline had tweeted on June 23, "Due to unexpexted network connectivity issues at SITA #Atlanta #Datacenter, which had a #worldwide impact, 25 flights were delayed from 1210 hrs to 1510 hrs on #Airindia network".

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"Operations are getting normal".

In response, SITA said that it experienced a complex system issue during server maintenance, which resulted in the operational disruptions.

"Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. We have now fully restored services at all airports where Air India was affected", Baumann explained in a statement. "Inconvenience is deeply regretted".

Air India's Chief Managing Director Ashwani Lohani said the system was later restored.

About affected passengers, the CMD said that the airline is trying its best to inform them through social media and its call centre.

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