Britain's O2 blames data outage on third-party supplier

BACK O2 has apologised over the loss

They wrote on Twitter: "We are aware our customers are unable to use data this morning".

"Our technical teams are working on the issue with high priority".

The fragility of the increasingly connected systems that keep modern, Western nations running was underlined Thursday when major telecoms network O2 ceased to transmit mobile data from around 0530 GMT.

Ofcom says that if your provider fails to fix a fault by the date promised, or you are unhappy with how long it is taking, you should follow their formal complaints procedure.

Telefonica owns O2, with 25 million customers, and GiffGaff ("the network run by you"), but is also used by millions more who use Sky Mobile, Tesco Mobile, Lyca and TalkTalk's operation. "Down? Really?! @O2 appalling coverage all the time anyway, can't wait to switch out my service provider".

It is unclear whether the O2 outage, said to be the result of a "global software issue", is linked to the problems with Angus Council's parking meters.

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"We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning".

The company said one of their third party suppliers had identfied a software issue in their system. It said other operators across the world were also affected.

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

Another said: "This is ridiculous apparently it's the whole country I can't just rely on wifi". Some voice calls are getting through but all 4G and SMS services are completely jiggered.

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

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